Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Hexlyn LTD ("Hexlyn," "we," "our," or "us"), a company registered in the United Kingdom.

By accessing or using our website at www.hexlyn.com or our SaaS platform services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access or use our services.

3. Description of Services

Hexlyn provides a Software-as-a-Service (SaaS) platform that offers comprehensive digital solutions for businesses. Our services include:

• Web-based application access
• User account management
• Data storage and processing
• Analytics and reporting features
• Customer support services

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to users.

4. User Accounts and Registration

4.1 Account Creation

To use our services, you must create an account by providing:

• Valid email address
• Strong password
• Accurate personal information

4.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Keeping your account information current and accurate
• Notifying us immediately of any unauthorized use

4.3 Account Eligibility

To create an account, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into contracts
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4.4 Account Deletion

You may delete your account at any time through your account settings or by contacting us. Upon account deletion:

• Your access to paid services will terminate immediately
• Your data will be deleted according to our Privacy Policy
• You will not be entitled to refunds for unused subscription periods
• Some data may be retained for legal compliance purposes

5. Subscription Plans and Billing

5.1 Paid Services

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our website and may be updated from time to time.

5.2 Billing and Payments

• Billing Cycle: Subscriptions are billed in advance on a recurring basis
• Payment Methods: We accept major credit cards and other payment methods as displayed
• Currency: All prices are displayed in the currency applicable to your region
• Taxes: You are responsible for applicable taxes, which may be added to your bill

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee.

5.4 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle. If you don't agree to the price change, you may cancel your subscription.

5.5 Failed Payments

If payment fails:

• We will attempt to charge your payment method multiple times
• You will receive email notifications about failed payments
• Your account may be suspended or downgraded after a grace period
• You remain responsible for outstanding amounts

5.6 Refunds

Refunds are generally not provided for subscription fees. Exceptions may be made at our sole discretion for:

• Technical issues preventing service usage
• Billing errors or unauthorized charges
• Service cancellation within 14 days of initial subscription (EU users)

6. Acceptable Use Policy

6.1 Permitted Use

You may use our services only for lawful purposes and in accordance with these Terms. You agree to use our services responsibly and professionally.

6.2 Prohibited Activities

You may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious software or code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for spam or unsolicited communications
• Reverse engineer or attempt to extract source code
• Resell or redistribute our services without permission
• Create false accounts or impersonate others
• Store or transmit illegal, harmful, or offensive content

6.3 Content Guidelines

Any content you upload or create using our services must:

• Comply with applicable laws and regulations
• Respect the rights of others
• Not contain malicious code or software
• Not violate our community standards

6.4 Enforcement

We reserve the right to investigate violations and take appropriate action, including:

• Warning or suspending users
• Removing violating content
• Terminating accounts
• Reporting illegal activities to authorities

7. Intellectual Property Rights

7.1 Our Rights

The Hexlyn platform, including all software, features, content, and trademarks, is owned by Hexlyn LTD and protected by intellectual property laws. You may not:

• Copy, modify, or distribute our software
• Use our trademarks without permission
• Create derivative works based on our services
• Remove or alter proprietary notices

7.2 Your Content

You retain ownership of content you create or upload to our platform. However, you grant us a limited license to:

• Store and process your content to provide our services
• Make backups and ensure service reliability
• Analyze usage patterns for service improvement
• Comply with legal obligations

7.3 Third-Party Content

Our services may include third-party content or integrations. We do not own or control such content and are not responsible for its accuracy or availability.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

• We comply with GDPR, CCPA, and other applicable privacy laws
• You can delete your account and data at any time
• We use cookies and analytics to improve our services
• We do not sell your personal information

Please review our Privacy Policy for detailed information about our data practices.

9. Service Availability and Support

9.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Third-party service outages
• Force majeure events

9.2 Customer Support

We provide customer support through:

• Email support at hexlynltd@gmail.com
• Documentation and help resources
• Response times vary by subscription plan and issue complexity

9.3 Updates and Changes

We regularly update our services to add features, fix bugs, and improve performance. Some updates may:

• Change the user interface or functionality
• Require updated system requirements
• Affect integrations with third-party services

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Contacting our customer support
• Following account deletion procedures

11.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Fail to pay subscription fees
• Engage in fraudulent or illegal activities
• Create security risks for our platform

11.3 Effect of Termination

Upon termination:

• Your access to our services will cease immediately
• Your data will be handled according to our Privacy Policy
• Accrued rights and obligations will survive termination
• You remain liable for any outstanding payments

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Dispute Resolution Process

Before initiating legal proceedings, we encourage you to:

1. Contact us at hexlynltd@gmail.com to discuss the issue
2. Attempt to resolve the matter through good faith negotiations
3. Consider alternative dispute resolution methods if appropriate

12.4 EU Users

EU consumers may also bring disputes in their country of residence and may access the EU Online Dispute Resolution platform.

13. General Provisions

13.1 Changes to Terms

We may update these Terms from time to time. When we make changes:

• We will post the updated Terms on our website
• We will update the "Last Updated" date
• For material changes, we will provide at least 30 days' notice
• Your continued use constitutes acceptance of the updated Terms

13.2 Contact Information

For questions about these Terms of Service, please contact us at hexlynltd@gmail.com